Review of Wai‘alae Dental Care: Honolulu Dentist
Wai‘alae Dental Care: Honolulu Dentist is a dental clinic located in Honolulu, Hawaii. The clinic offers a wide range of dental services, including emergency dental services, endodontics, oral surgery, orthodontics, and periodontics. The clinic is open seven days a week, with extended hours on weekdays and weekend appointments available.
The clinic's staff is composed of friendly and knowledgeable dentists and dental hygienists who provide quality care to their patients. Patients appreciate the flexibility of scheduling appointments, especially on weekends. The clinic's collaborative approach to patient care ensures that patients receive personalized treatment plans that meet their individual needs.
However, some patients have reported negative experiences with the clinic's front office staff, specifically with billing and organization. Patients have reported inconsistencies in billing totals and difficulty obtaining medical records. Some patients have also reported issues with the quality of dental work performed, including incorrect diagnoses and poor fitting crowns.
Despite these negative reviews, the clinic has also received positive feedback from patients who appreciate the honesty, trustworthiness, and affordability of the clinic's services. Patients have reported positive experiences with the clinic's hygienists and dentists, who take the time to explain procedures and provide personalized care.
In summary, Wai‘alae Dental Care: Honolulu Dentist offers a wide range of dental services with flexible scheduling and a collaborative approach to patient care. While some patients have reported negative experiences with the clinic's front office staff and quality of dental work, others have praised the clinic's honesty, trustworthiness, and affordability.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Wai‘alae Dental Care: Honolulu Dentist Reviews - 156
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Rachel Tevaseu
I had a very good experience with them. Taeao , Malia and staff answered all my questions. The dental hygienists made my kids feel comfortable. It was an overall A+!
Julie U.
The staff at Wai`alae Dental Care are friendly and professional. The office is neat and sanitary. I received a thorough cleaning and exam, with a focus on my comfort and health. You're in good hands at Wai`alae Dental Care!
Farm LL
The treatment happened without letting me know how much it cost.
I was anxious while receiving treatment because I was not informed about payment.
Next time, I would like to know how much the appointment will cost.
If the treatment were given without explaining the price of treatment,
I will change dentist.
While the employee was dental flossing for me, She was pulling the string sideways, so thread hit my right corner of my mouth several times and the corner of my mouth was ripped a little.
P Dias
Absolutely satisfied.
Great customer service, flexible hours, clean, parking always available.
Most importantly, they’ll make sure you’re comfortable while receiving the care you need.
Quality of care so extremely awesome 🤩.
Thankfully,
PD
stephen mow
Every cleaning i went in was fantastic. Left my mouth feeling healthy. Professional workers and very kind and caring. Just got my tooth pulled and they did a phenomenal job. Thanks aloha
Blake Boyd
OMG It’s been hard to find a great dental facility! I finally found it here at Waialae Dental. The front office does a great job handling customer service. Shout out to Yolanda for keeping me coming back with her great help and great kindness! Mahalo team. See you at my next visit!
Jimmy Brown
Terrible experience at this dental office. I would never go back here and wouldn’t recommend it to anyone! There are way better dental offices elsewhere. Do your research before considering this place. If I could I’d give this place a negative -5 stars.
C Kv
The staff literally always forgets I'm there once I check in. Multiple times I've waited either in the chair or in the waiting room because they forgot to seat me or tell the doc I've been seated. Tonight I was supposed to pick up my last retainer, which usually takes 5 minute,instead they forgot to seat me and the dr started another apt and they left me sitting in the back room for an hour after my appointment time. I had to get up two separate times to remind them I was still waiting
Fred Pablo
Doctor fully explained the differences and advantages between bridges and dental implants. The Dental Technician was especially helpful in explaining each step of the procedure before doing it and answering all my questions.
Julie Rollins (Dunlap)
So disappointed in this facility. I was told over the phone that I would be charged $35 today for an exam and x rays. The lady said that if they did any minimal work that it could go up to $88 for the basics and I would be provided with a breakdown before they did anything that went over that.
So when I got here and checked in, the receptionist told me I would be paying MINIMUM $100 plus tax just to be seen. And that any x rays or cleaning would be extra. I explained that this is different from what I was told on the phone, and she pretty much told me I was either going to pay the extra money or be SOL. Keep in mind, they knew I had a cracked tooth and needed to be seen ASAP. So this was a clear attempt at trying to hustle more money out of me in desperation.
I asked her to please check with the woman I spoke to on the phone. She left for a moment, came back, and told me that the other lady told me that it would be $100 minimum. This was a blatant lie. I had the notes from the entire conversation. I wrote everything down as we were discussing it.
For a moment I thought, am I in the wrong place? I pulled up the website. Sure enough, right location. And funny enough on their home page they had the $35 price for the exam and x rays. Exactly what I was told on the phone, exactly what I came there for. And I confronted the receptionist and she instantly looked guilty. She refused to honor the price and told me that I needed to pay $100 to be seen, and that I didn't have much choice since I needed to be seen right away for my broken tooth.
Well I did have a choice. I had the choice to walk out and never return to your establishment. I don't deal with liars and scammers, and sadly that is what this facility proved itself to be today. I would rather be in pain than spend one dime enabling a facility that scams our military families or any hard working family for that matter. I will make sure every friend, colleague, and service member I know stays clear of you.