Aspen Dental

Everyone was friendly and good at what they do. I came from Louisville to the Frankfort location for a emergency tooth extraction. Only place that could get me in quick. I am also a self pay and the office worked with me to make sure I was able to get procedure done. I have found my dentist in Frankfort and I’ll be coming from Louisville every time. What does that tell you?

Update:
Still no privacy. Financials and all done right out in the open where everyone can hear in the waiting room. Who finds that to be private? What happen to the HIPPA Law? Left to get a second opinion before proceeding.

My biggest issue is there is no patient privacy with all the open space at check in. You can hear everything that goes on with patients behind and in front of the desk. Would think a violation of HIPA.....

This visit was an exceptional visit. I always arrive early for any appointment as I did this time. There was no line ahead of me, which I really like, and they took me right on back. Once in the "chair", there are not any nice, more polite people anywhere. They are most professional and fun too. They make going to the dentist a lot more enjoyable than just 'going to the dentist'!!!

I am writing in regards to patient MARIE E. DAVIDSON. She was very nervous at the very beginning but they put her fears at ease. Meredith did a great job on the payment plan for her. They actually sent and Uber to come get her 1 day early for her teeth to be pulled and for her to get dentures. Everyone was very nice and she is so excited about being able to smile again and eat regular foods soon. Thanks for a job well done.

Will continue to use Aspen Dental in Frankfort for my dental needs. I myself needed some partials to make my smile pretty again. Brian went above and beyond to get this done at an affordable price to me and financing I could afford. Though there were some issues due to the lab they have to use outside the office Brian made sure I was compensated for the issues and my time and travel. They made me feel as if my time was as important as theirs. Would have rated "Excellent" instead of "Very Good" but they lost our dentist Dr. Yeager and have a new one who is learning the ropes there and is still on the slow side. My husband who just does not have a high tolerance for patience had to wait in the chair two visits ago and he gave the staff a bit of a hard time. Kudos to them for being patient with him. But our visit last night was much better for him. Thanks to all the staff there in Frankfort!

Dental work was fine but not very professionally run business. I had two cleaning appointments, one of which they rescheduled once, and the other they rescheduled twice on me since their hygienist called in. Also, instead of asking me to pay my bill after the cleaning (or calling / emailing / mailing me a bill) they went straight to a debt collection company for me to pay the bill. They worked to resolve the issue afterwards (4 months after my appointment), but still lots of runaround for what could have been a simple procedure.

Very poor management
After multiple emails reminding us of an appointment, we arrive 15 minutes early to find door locked and staff "in a meeting". Shorter after, the dentist who was supposed to perform an extraction rushes out of the office with no explanation. Discourteous and a big waste of time. We'll find another dentist!

On Saturday went in for a New patient exam, the whole staff was friendly and knowledgeable. The DA was helpful and took the x-rays quickly and gently. The Hygienist worked quickly and after explained what was wrong and ensured i understood what was needed. The Doctor also worked quickly and explained what was wrong and showed my xrays to me as she went over them. Over all very good staff and very friendly.

In my case I went to the clinic with a tooth ache in one molar teeth that was RCD'ed several years back. Here is what happened..

1. I spent 30 minutes in XRays.. I donno why I need to do it if its not a well visit. I have a specific problem lets talk about that first.

2. Thereafter I was on chair for 30 minutes when I was informed doctor will take another 20-30 minutes. I had to leave to get some other work done and came back after 1 hour.

3. I came back and more Xrays followed...

4. More dental pictures...

5. Finally hygienist visited .. she talked about all my gums and teeth. How much bacteria everywhere ... ORAL B advertisements.. Deep cleaning suggestions.. It has been 2 hours and still beating around the bush..

6. Another 15 minutes wait... Finally doctor came.. same trend continued.. how my teeth is grinding on others , we will change the caps etc etc..how we can do invisi-align to align all my tooth... I am 35 years old no one ever felt I need tooth alignment..but its fine to know.. All of this is good for a well visit not with someone who is in pain..

7. Then I asked what about my problem tooth what is the plan with that... upon that I got the below response... "based on the XRay seems like there "might" be some infection on the old RCD.. we need a specialist to look into it".. Ok bring him on... "No, he is not here we need to setup an appointment"...

WHAT!! You need 3 hours and 20+ radiation exposures to tell me that? Of course you cannot let go the advertisement / sales opportunities..

8. Doctor told she cant give any medicine and continue having ibuprofen .. Asked me to wait again until manager comes to setup next steps and appointments with specialist.. --- THANK YOU VERY MUCH

9. After waiting for another 15 minutes ... I called a nurse to check what's going on.. She came back and said ... "manager is still awaiting on insurance, so you can leave we will call you" . I asked why can't you schedule the appointment without insurance? Upon that she mentioned "Manager needs insurance detail to start the process"..

So I entered the clinic 4 hours back with pain in tooth.. after 20+ xrays .. several advertisements... plan of care setup for all other tooth... I leave the clinic with same pain.. without seeing an actual doctor... without a plan of care for my bad tooth.. without an appointment with specialist..

Please try to assess the problem first and check if you can resolve it before performing ~20 X-Rays and making people wait for hours.. Have a "serve first" attitude rather than "sell first" attitude..

Thanks! No need to call me, I am not coming back to aspen dental.

From the first minute I walked in I was made to feel welcome. Everyone was so kind. My teeth are in pretty bad shape and I have been to dentist before that made me feel like a failure, but here no one judged me, all everyone wants to do is help me to get a beautiful smile!! I met so many people while I was there and I am terrible with names (everyone is awesome), but I spent more time with Meredith, she showed me the different types of dentures and explained the procedures and the cost. She was a miracle worker and got what I needed/wanted for under the amount I could spend (now I can also get glasses, wish they had a vision center!) I cannot begin to say how thankful I am for Aspen Dental. I cannot wait to have my smile back!!