Rose City Dental Care Family, Cosmetic Veneers, Implants

People need to be aware of the horriable practices of this dental office! When anyone goes in to any dental office , doctors office etc.. they should all be treated with respect and a non judgemental attitude! The lack of customer service training in this office really needs a ton of work! Listening is not this dental office's strong suite at all. We build our busineses because of customers and the way we treat them. IF we did not have customers we would not have our businesses . This dental office should really stand back and look at the staff and maybe burst a few of the big bubbles working there starting with Cristy! A bad apple infects all the apples and she is a bad apple.

Had a dental emergency on an observed holiday. These people could not have been nicer. They kept me informed step by step. Always made sure I wasn't in any pain. Also follow ups are free.

Warning! Shady Business, Unethical Rude Staff

I'm in need of a dental implant after falling down the stairs onto my face. I'm permanently disabled and have a traumatic brain injury which Rose City staff is well aware of. At the time of my visit, I was told I will need two implants, not one. It has since been confirmed by two other dentists three oral surgeons, two board members of the Oregon Board of Dentistry, an Endodontist and a Periodontist that I only need one implant.

Dr. John was not confident in his ability to do the bone grafting sufficiently for one tooth and told me that he would only do the one implant if I signed a waiver stating I wouldn't complain about the work if complications arose in the future - Red flag.

It took weeks to get Rene and Christy in the front to give me a treatment plan per my insurance. Christy, (who has an implant on the exact tooth I'm needing treatment on) said, "Just cancel Ameritas, I'm tired of dealing with it." referring to my $70 dental insurance plan. I have her saying this statement recorded, because I have to record all of my phone calls due to my brain injury.

**They were trying to force me to go with the in house rates which were indeed higher than the contracted rates Dr. John has with Ameritas, my in network insurance company. Not only were they trying to get me to pay double, but they were making every excuse possible to deny me my insurance rates or file a pre-authorization. I spoke with Ameritas at length, and they said he is required to file per his contract with them if the patient is in network, not try to charge the patient full out of pocket price. Another red flag.

I paid $250 for a CBCT scan done at their office on Jan 16 2019. The assistant left me in the room with my mouth hooked into the machine - alone. The machine swung around and hit me in the head. I called "Help! Please! Help!"

No one came or even answered me. Red flags all over the field.

The machine swung around again hitting me a second time, injuring my neck and mouth. When the assistant, a Russian lady with a thick accent and blonde hair returned, she said, "I heard you calling for help, but there was nothing I could do. I can't turn the machine off."

WHAT????? She's not even supposed to leave the room!

Again, I'm a permanently disabled person with a traumatic head injury.

To make things vastly worse, I paid for the CT scan and had 2 discs printed for my doctors. The office staff failed to install a driver onto the discs, and I had to wait weeks going back and forth with them reprinting the discs to no avail. I finally am forced to ask for a refund 3 weeks later but still have no images, and am now a month behind in treatment and a month more in pain unnecessarily. The only good thing they did was give me back my money.

Dr. John's bedside manner is cold an uncaring. Christy is one of the rudest front office assistants I've ever encountered. No one here made me feel welcome at all.

Don't let them lie to you like they did me and say verbatim, "you won't find cheaper prices anywhere in town." Talk to your insurance company, get a treatment plan even if it's rough from your dentist, and shop around with the dental codes you need. Start with the price for the most expensive code, like the implant or crown, because the rest of the fee schedule usually follows. Your insurance company will literally tell you how much the doctor is allowed to charge per their contract. Don't forget it's still a business, and some are shadier than others.

This business was willing to take complete advantage of me, a disabled woman surviving on very low disability income, knowing I suffer from cognitive deficiencies and am in daily pain. I can't imagine what they're willing to pull over on a healthy person. No wonder there are so many complaints of overcharging. It completely makes sense based on my experience. My doctor suggested we file a complaint with the ADA, but I'm trying to have the compassion for them which they failed to have for me.

Excellent staff and team that really care about their clients! I could not imagine going anywhere else. They have transformed my fear of trips to the dentist into something I now enjoy. Highly recommend!

I love this office and the care and competence that are displayed every time I go! The Dr's , and staff are friendly and welcoming. Makes it hard to " hate" going to the dentist; I actually look forward to it!!🙂

I'm happy there . And dr Tae is super nice . And he cares about his job and patients! He is been working on my teeth with care ! Because of dr Tae and his team I'm the patient there . Thank you dr Tae you made my smile back 😊

Nice clean office, Staff and Doctors are very friendly and welcoming. Flexible scheduling. They have been able to squeeze me in for emergencies with no problem. They do a great job.

This office is AMAZING! Great service and everyone is so friendly. They really put the patient first. Dr. Jon is the best. I had anxiety of coming to the dentist until I found this place.

Best dental practice and staff. Attentive, great bedside manner. They remember the details of my life and seem to convey genuine caring. I've literally never had a better had a better experience.

Tai runs this place like a well orchestrated play. Everyone knows what to do, and the routine is clockwork. The lead dentist is first-class and his work is fast precision. I couldn’t find a more qualified team for dentist work anywhere else.