Summit Family Dentistry

I don’t know her name but mine dental hygienist took a lot of time and did a great job with good attention to detail in taking care of my teeth. I communicated this directly to her.

Summit Family Dentistry is the only dental clinic that I trust with my teeth. Everyone from the front office staff to the dentists are extremely professional, knowledgeable, friendly and competent. They take time to know their patients and provide superior dental health care. I used to live about a minute away but now drive across town to maintain my dental care with Summit Family.

This place is wonderful. I have a bit of fear surrounding going to the dentist and they put me completely at ease. The entire staff was friendly, helpful, thorough and engaging. The clinic is pristine and they offer all sorts of things to make you comfortable during the process. (From blankets, headphones and Netflix all the way to sedation dentistry!) They work with children and adults. I'm so glad that I found this place and would highly recommend it to anyone looking for a new dentist! (They also have a sister clinic across the street for orthodontics)

Dental review

I’ve been going to Summit for a few years, after my previous dentist retired. While I haven’t been overly impressed, I saw no major reason to switch dentists again. After my most recent experience, I’ll be looking for a new dentist. I had a root canal done on January 20th, and went back two weeks later for my temporary crown and refilling of a nearby tooth. During the procedures, there were two “slips” of the drill. I felt them when they happened (as much as I could while numb), but there was nothing mentioned by the doctor or assistant. After the first slip, each of them put a piece of cotton in my mouth on either side of the teeth they were working on, then continued, so I didn’t think much of it. The procedures were completed, and I was sent on my way. Much to my unhappy surprise, when the numbness wore off and I tried to eat dinner, there was a great amount of pain. I could feel that the inside of the temp crown had two sharp edges, so I thought that’s what was causing the pain. I decided to check it out in the mirror and was FLOORED to see a hole under my tongue. yes, a hole. I would post the picture if I could. Even Dr Harvey was surprised (he wasn’t the doctor that put it there). I went back the next day to have them file the sharp edges and let them know how unpleasant of a surprise it was to find the injury I went home with. They apologized, and didn’t really seem surprised by me telling them this, and was told “that happens sometimes” (though the doctor said she was sorry and didn’t realize that had happened - I don’t buy that, since I feel like it HAD to have bled, her and the assistant put cotton in my mouth, and they were working in my mouth for another hour!). I have no idea how you let a patient go home with that kind of injury, and don’t think to mention a word to them. They gave me an antimicrobial rinse and was told that they wouldn’t charge me for it (Um, I should hope not!). The best part was the $5 Starbucks gift card that was given to me - talk about a smack in the face. I went back two more times just for my temporary crown to be adjusted (I was having to continue taking Advil nightly, since every time I ate it caused an unbearable amount of pain), and ultimately had to have a prescription for a steroid to ease the “root bed inflammation.” I went back an additional time for my permanent crown, and while taking my temp crown off they managed to pi my nch under my tongue. This ended up giving me another sore (though not a hole this time) under my tongue that took more than ten days to start to heal. After the permanent crown was placed, I started having pain again after a few days. I went back in for some adjustments to the crown and my night guard, and Dr Harvey was nice enough to “gift me” with a 360° X-ray to be sure nothing was missed during the root canal procedure. Thankfully he said it looked great, so for now I will continue my daily Advil-taking, and hope the pain subsides over the next two weeks. Ultimately, I will not be returning to Summit for dental care. While there are some nice people that work there, I feel that they are too caught up in growing the business (ask them about their “Very Influential Patient” program), and less concerned about building trust and a genuine relationship with their patients.

I've been coming to this practice for about 2 years and I'm really happy to have found them. I've had a couple of crowns, fillings, and routine cleanings here. My first visit was due to a rather painful tooth and they really treated me well, sending me to an outside endodontist for the root canal rather than performing in-house, as they could have. They take the time to sit down with new patients and discuss what's important to them and I felt like they actually followed through with that. For example, I felt like my previous dentist was rather aggressive in recommending expensive options that may not be necessary, and this practice didn't do that. They did a great job explaining their recommendations and I never felt like I was being pressured into something I didn't need. I think I've seen all the dentists there and a few of the hygienists and all of them are great. The front desk staff is very friendly too. I've recommended them to others and highly recommend to anyone.

Love the dentists and dental hygienists, they do amazing work and are the reason I was going to Summit Family Dentistry even though they were out of my insurance network (would give them a 5 star rating). However, the new billing department and I do not get a long (on a side note I got along with the previous billing staff wonderfully, they were transparent, helpful and made sure I was aware of what my bills would/could be ahead of time as well as made sure I understood all billings and procedures). My wife came in to have a crown replaced which we were told was free for the replacement, but as we were leaving they said we owed $260. I asked what for and was told it was due to things they didn't bill us for the last time we were there. I then told them that I paid every time I was there before I leave (as is their policy) and after reviewing my bank statements I have paid ever time I went there. Each time I go I make sure that I will not have any unexpected charges and ask if I'm caught up, they always say yes. I continued to ask what the billing was for (admittedly I was getting a little frustrated at this point) and the "billing department" started to get angry with me as if I was bothering him by making sure charges were correct. I get that I have to pay a little extra since they are out of my network, but the billings have become unclear and more than I expect to pay. I don't have any consideration for the bills they make me pay (which is required in order for there to be a legal binding contract), they give me a false sense of feeling like my payments are up to date, and the attitude I got the last time I was there will more likely than not be the reason my wife and I do not go back. We have spent nearly $20,000 (out of pocket and I have support for that amount) over the past 2 years there and suddenly I question one $200 bill and they get an attitude with me. Billing department I would give zero starts if I could.

The staff was very friendly and helpful. I loved how they explained everything before they did it and educated me respectfully (I had no idea that I was actually brushing too hard and causing gum damage!). The facility is very nice and new feeling. I will be continuing my dental care here! Thanks.

This place is exceptional in every way. Everyone is extremely friendly and thorough. The quality of care and work performed was outstanding. Dr. Liu was able to fix my previous fillings that were done poorly at another dentist office. My teeth are starting to feel better again after putting up with months of discomfort. Thanks to everyone at this location. Highly recommended.

Brought my 2.5 year old for her first real dentist visit. The staff was so patient and warm. They talked to her in language she could understand and explained what they were going to do! We both had a great experience!

The female dentist that performed my checkup after my tooth cleaning with Debbie mentioned that one of my four modular teeth had a cavity and would need to be removed once the cavity has gotten worse.
My question is why can’t the cavity be repaired prior to having to remove the tooth. You will need to check with Debbie for specific details. I would prefer at my age not to have any teeth extracted unless necessary.
Please respond with an answer when you can.
I have used this Dentistry for many years. It has always been the best Dentistry for me and my wife. Debbie does a great job with our tooth cleanings. Other dental work that we have had done in the past was preformed very well. The staff is very friendly and very helpful.
Thank You
Keith E. Caro