Aspen Dental

The staff was very pushy on what they said I needed to do to get my treatment done and said that the treatment was not in my control. I needed to get a filling done and they said they would not work with the fact that I had braces and that was super dumb and I did not feel welcomed nor would I want anyone to have to go there. They acted like it was hard to work with you and it would be really hard to see my husband and I at the same time. The doctor wasn't genuine and made me and my husband feel bad about our teeth and pretended like they cared to have us as patients when they didn't seem to care at all.

I've had several fillings done at this Aspen Dental location over the years. My experiences were not great, but good enough. A couple months ago I went in for an exam. The office manager then handed me a "treatment plan" that included 2 cleanings and a bunch of extra fillings I didn't feel I needed - no price per procedure, just the total. She said I had to sign the "plan" and put down a deposit that day. I felt like I was talking to a used car salesman, so I left without signing. I called back later to try to get an appointment for the 1 filling I did want, was told I would have to GO BACK, get a NEW "treatment plan" and make a deposit - before they would even see me! I've never had a dentist do that. What if I had an actual emergency, and they wouldn't even see me? It's ridiculous, and I found a new dentist.

This place is so quick and extremely accomodating.
I went with my Mom to get her dentures. Dr Fisher was very professional and friendly. He made sure to dedicate the time to my Mom to make sure she was happy and comfortable.
Liz was so friendly and made sure we had everything we needed. Shannon made sure we understood the whole process and made the best decision. Thank you all so much!!

This place is idiotic!! I told them my back Moller had cracked in half and I needed an antibiotic first because the swelling was to bad to open my mouth for the x-ray's, they said okay, and when I got there they said unless we can take the x-rays first, We can't write you a prescription for the antibiotics you'll have to go to your family physician, What? This place had many bad reviews and now I see why.

Called on a Monday. Got scheduled for the same Monday. Fixed dentures in less than an hour. Reasonable price. The whole experience from my phone call to problem solved was less than 3 hrs. I couldn't believe how easy and quick this experience was. So nice not to fight tooth and nail and jump thru hundreds of hoops for a change.

As a whole Dr. K's team is impeccable. They work together to do what's best for the patient.

I like the coffee they have in the lobby for patients, which is helpful for those early morning appts.

Dr. K is a conservative dentist and doesn't over prescribe tooth restorations when they aren't needed. He takes his time with patients and makes them all feel as if they are his only! Alot of Dr.'s have lost the importance of making the connection with the patient and developing that trust.

He is an outstanding dentist and you won't be disappointed with your experience!

I had an emergency with a crown, and they were amazing taking care of it without appointment, the best team!

****** UPDATED —— 3/30/22 ********

Just as a follow up to my earlier frustrations. I feel if I complain that I revise when improvements have been done. I went back in earlier this week, due to them being able to move up a day, and then were extremely nice and professional. I really like the front counter girl. She somehow knows who I am after only my first visit. She says that it is due to me using a cane but she knows her job as do all the office and staff. My lower issues were corrected within 5-10 minutes of me going back. I am extremely happy that I went back and very happy with all that work at the Oak view Aspen Dental. Even though I did have some complaints in earlier visits, they were extremely professional in ensuring that all the issues that I had were corrected. I would recommend Aspen Dental to anyone that would happen to ask.
GREAT JOB TO THE OAKVIEW ASPEN DENTAL!!!

The staff were extremely kind and showed that they cared about the patients. Katrina did a great job handling the front on her own due to them being short staffed.

Just as a follow up, I was very happy with my first experience until me new set of dentures were completed. That is when my extreme frustration began. I received my dentures around the end of January but have only been able to wear them less then 7-9 days. These due to the extreme wait time just to get a 10 minute adjustment. They finally got my top perfect but now my lower one is causing severe swelling and I can’t wear them. I tried calling on Friday at 12:50 but the out of office was already on. I left a message then. I tried again yesterday but realized it was a holiday but left another message for a early call back this morning. NO call back. I finally called back at 10:30 only to be told that I could not get in for a 15 minute adjustment until March 1st. I took that but it is crazy. I am living on disability and had to pay $2,252.60 since I do not have insurance. That is a gigantic hit to a budget such as mine. I am past upset!!

Made appointments for my partner and I on Monday via phone call. Received confirmation of appointments via email and text and confirmed them myself. Received an email that we needed to reschedule. I called to determine the issue and was told that they do not see patients from the same household on the same day. I know this wasn’t true due to just scheduling over the phone and explaining we were from the same household, they said no problem. We also had appointments at another Aspen location and this was not a problem. When trying to explain that we share the same day off and that we already had confirmation, and that my partner had dental anxiety, they stated nothing could be done and the phone “disconnected” twice and I continued to call back. Another location had cancelled our appointments without notifying us, so I was hopeful this was not a company issue. Was left with no other option or assistance and will not return to Aspen after our experiences.

Great staff and very good hygienist for cleaning it was not painful or rough, excellent front office staff as well!