Absolute Dental - South Virginia

The staff was super friendly and more than happy to smile at my corny jokes.
I've had dental procedures through others, but none have made procedures as easy going as the staff members.
My wisdom extraction went very well, no where near the horror stories that you normally hear from friends.
Thank you Absolute Dental and to mostly the staff who made my procedure as pleasant as possible.
Ps. I think some of the people leaving negative comments here need to realize that going to the dentist is NEVER fun. So please don't compare your experiences here with your experiences at Disney Land.

I walked in for my appointment and Kim at the front desk was all smiles. Friendly staff helps sooth nerves. Then Xochil called me back. She was so sweet and kind, yet confident and knowledgeable. Lastly, Dr. Hock. He has a great chairside manner! He is always explaining everything that is happening before he does it. And if he is not telling you what he is doing, then he is doing his very best to calm your nerves by telling you everything is going great. I had 5 teeth pulled today. I was in and out in an hour yet I did not feel like it was a rushed procedure! Great oral surgeon, great staff, and great experience!

This place is an absolute joke! Absolutely the worst! The first day I went in, all I wanted was an extraction, they refused and said they would have to do a crown. I had a temporary put on since it takes them a ridiculous four weeks to get the crown, what a joke!? Since then a week following the first procedure the temporary fell out, I called and was told resetting the temp should only take 30 minutes, I was there an hour and they had to replace the whole thing, since the first one was done wrong. If wasting my time wasn't bad enough the man who did the first temp threw a hissy to the new lady creating the new temp. Now two days since I have had that newest one put in and it came out today. And mind you the "oh so polite" women at the front desk have not failed to remind me that my remaining balance is due when they put the real crown in. This place is an absolute joke! The dentists English isn't very good and the women at the front desk have no respect for privacy. Do not go there for their "great deals" you get what you pay for, or even anticipate to pay for. There is absolutely nothing positive I have to say about Absolute Dental aside from their couches in the waiting room are comfortable. Not to mention they don't bill your insurance the full amount of your quote so not only are they the most unprofessional group of people I have ever dealt with they are scamming tons of people out of their hard earned money for their "free" teeth whitening. Do yourself and your family a favor and go somewhere else, as soon as I get reimbursed for my over payment I sure am.

Lisa W. and Dr. Askins are the best! They came in from another office late on a Friday night to help my daughter who had just got braces. They truly cared about her, and didn't want her to be in pain all weekend or more. They did not have to, but it just shows what good people they are. I am so grateful to them. The rest of the orthodontic staff are very nice also. Braces I'm sure are no fun, but my daughters like these people and they make it as easy for my kids as they can. Thumbs up!

If I could rate a zero I would. Came in from a referral to get all four wisdom teeth extracted got all the paper work done outside, waiting out there for 40 minutes all for them to tell me when I turn the paper work that they can’t even see me because first off they don’t have an oral surgeon and my insurance needs to approve it first which I had already done.to top it off I had informed them about the referral of the teeth extraction on the phone prior to my appointment and they said to bring in that referral. I wasted my time with something they couldn’t told me on the phone or right off the bat When I got there. I’m still in a lot of pain. Customer service what horrible like they could give two s*** about me as a patient. Front desk people should reconsider their job if you aren’t happy find something else instead of taking it out on patient. I knocked on door to turn in paper work and one of the assistants just rolled her eyes like im sorry it’s not my fault the door is locked due to covid-19 adding more procedures to your job. Overall Thank you absolute dental!

The dentist I used was reasonable but the lack of attention and good will of the front office to help you is astonishing. Been trying to contact them for weeks and keep waiting 30 mins on the phone before I give up. When someone calls back they are completely unaware of your situation...

The people there were really nice. I was nervous about my wisdom tooth surgery & this one girl told me about her personal experience & calmed my nerves. They know what they are doing there. My surgery was not painful at all & I felt no pain whatsoever

Every single time I call to either to schedule an appointment or for an emergency for my son they never have anyone available! Extremely frustrating. I call and have to wait for literal hours just for them to hang up on me and I have to start all over again. Absolutely ridiculous, I do not recommend to anyone to go here.

Don't think this has ever happened. An employee by the name of Diane just hung up on me twice because I was a little annoyed by her hanging up on me the first time... I can't believe someone would be so unprofessional. I hope she gets fired.

The last time I called I was polite as possible and I still felt as if she, different lady this time, was about to hang up on me. I've never dealt with such unprofessional receptionists.

I'd like to say nice things, and overall the facility has been accommodating; however, it's a hassle to just contact the facility thru the reception service, and they are not good at getting back to me, nor are then astute in their planned services. I have been working/waiting to have some work done for several months, and have had to push and pull to get it accomplished. I just received word that the scheduled work to be done this week had to be postponed, again. Also, they have gone thru 3 dentists in just over a year. Their hygienist does a great job and means well. Just some of the other procedural avenues are quite frustrating.