Brident Dental & Orthodontics

New York Avenue, Arlington TX location with the orthodontist side at this location for almost 3 years. I have had 6 different Ortho doctors and not sure how many staff changes over this period of time.

This is the MOST unprofessional, dysfunction office I have ever been to. I know we are going through a difficult time with pandemic but again, this has been almost 3 years. I was to wear braces for 18 months but ended up being 19. Not a problem but I did have 4 different doctors by this time. Braces removed ( May 2019) and within 3 months my teeth were shifting because the retainer wasn’t properly fitted. They replaced retainer after trying to schedule follow up appointment for 2 months. Teeth still moving of course. Finally I get in and I told them I need to have my top teeth redone and braces are put back on in October 2019. Two new doctors and 3 follow up appointments later I am told I should be able to get braces off in April 2020. My February appointment had to be rescheduled due to jury duty. Could never ever get anyone on the phone to reschedule. I call left on hold, hung up on, call back no answer. This goes on for 4 days. I’m am livid now and finally get the business office or something, not sure but they schedule my appointment. Appointment scheduled for 30 days later for March. New dentist now in this office and he does he work and then I get fitted for retainer. Of course pandemic hits everything is shut down, no problem. Call in June to see if they have any idea when they may start scheduling appointments. Told maybe end of June early July. Call to schedule June 30th and told yes scheduling but told they will have someone call me back. Can’t reach anybody now. I am so over this office. I will complain to insurance company.again. I just want these damn braces off so I can stop dealing with them. This has been the absolute most horrific experience I have ever had. Never again. I advise you to not to use this dental group or office or use at your own risk.

South Texas Dental is the best. From the 1st day me, my husband and our daughter walked through the door the manager, her team and of course my wonderful Dentist made us feel at ease. They explained everything, walked us through the procedures and assured us everything would be just fine. Infact we had several appointments at the Dentist and each time the procedure went so smooth and organized we all were completely done and out of there in an hour or less. Trust me we had a lot of work done. I love South Texas Dental I would recommend them any day. Thank you Irving Team. Now me , my husband and our daughter (she's still a working progress) all have a clean mouth and amazingly fresh breath. Most people are afraid to say it. South Texas Dental gave me a new confidence in my smile.

Brident in Irving has excellent customer service. Kimberly was very nice at the front desk and the manager Taye was very helpful!!! I would recommend anyone to come here

My dad picked me up from school to take me to the dentist. They said I had a cavity, thank God a small one and the treated me very well. They filled my cavity up and told me that I needed to floss more often. My sister was very terrified but at the end she was very happy and everything was okay! God Bless the dentist at South Texas Dental!

Tae, and the whole staff was awsome, and a big help on everything. You guys made me feel very comfortable.

The staff is very friendly and the dentist is great. Would be 5 stars except that I waited in the lobby from my appt time of 330 until almost 5 (closing time). They almost rescheduled my appt due to miscommunication between the receptionist and the dental assistants but the dentist ended up staying late to take care of me.

Great service! Dr. And staff are very knowledgeable and caring. Even took the extra time to make sure my new crown looked and fit well. Thanks y'all! Special shout out to #1-> ROSIE, & Brancy, Brandy, Esmeralda great job assisting the Dr's.

Dr. Mayfield and all the staff are knowledgeable, courteous, and compassionate. I was seen promptly, and after the exam, Dr. Mayfield took a good deal of time to discuss options with me. I've also taken my autistic son to this clinic, and they were great with him as well.

I thought clean at first but low maintenance. Staff doesn't communicate well with each other or to the client. I was told I needed 3 wisdom teeth pulled and to replace the gauze as needed, and returned two days later in EXCRUCIATING PAIN and I was told that I didn't do something right.

Excuse me but you are the professional, so offer advise when it is due, NOT AFTER the damage was done.

Came back 4 times throughout the week due to that surgery going wrong, and every time I was told that they couldn't give me a proper pain reliever until the next week. I show up on the day-of and the dentist doesn't come in until 1 for a single patient lol. What kind of place is this??????

*** warned them I don't do good with dental pain and they tried to prescribe me ibuprophen???????? One week later, face half swollen and can not swallow or talk and I ask for them to step it up a notch on pain killers and they just play word games.

Never Coming Back

First and last time I go. I went to get a tooth pulled out and had to go back because they called me saying they forgot a peace of my tooth. I went back and they re-did everything again. The shots and unstiched. In the end they couldn't get the peace out. They have asked me to go back and try again but I feel so unsafe now. I trusted them and I don't have insurance so now to have to go get my mouth fixed and pay someone else to fix what they did is just redicoulos. Do NOT recommend this place.