Forest Family Dentistry

TL;DR
I’m out a little over $1,000 and have to start all over at a different dental office.
Pros: Easy to make and get initial appointment, inviting office environment, and a staff that acts like they genuinely care
Cons: Will suggest and start a treatment plan they are unable to follow through with and will upsell their internal (Kleer) dental plan prior to letting you know they are unable to follow through with said treatment plan which leads to the Kleer plan being a waste of money.

Inquired via online submission for a new patient appointment on June 12 and had an appointment booked by lunchtime on June 13 for June 22: they had sooner available but this one worked best for my schedule.

My appointment was for 12 and I was called to the back around 12:10. The RDA that took me back and did my x-rays was fantastic and her friendly demeanor definitely helped ease some of my anxieties. I saw Dr. Hegwood for my appointment and after her initial exam she recommended doing gum therapy on the lower along with the dental cleaning and also about $2,500 of additional dental work that needed to be scheduled for another day. She let me know that with the gum therapy I would need to do 3 additional periodontal maintenance follow-ups (once a quarter) and we would reassess in a year. All of her recommendations made sense and I agreed to do the gum therapy that day and originally planned to schedule the additional work once I had a chance to look over my schedule for the next couple of weeks. By the time it was finished I was feeling pretty silly about my irrational fear that had kept me away from the dentist for so long. Things started to go south when I went back to the front to check-out and schedule the follow-ups. When the front desk assistant went to check me out she mentioned the Kleer plan their office offers and I agreed to it because it made sense since I don’t have dental insurance and after doing some quick math it seemed beneficial. I pay for the plan, the exam, and the work that was completed that day and we proceed to schedule the follow-ups for the gum therapy and she informs me that the first available appointment for my periodontal maintenance is February 4, 227 days from the day of my initial appointment. I mentioned that I was told I needed to come in every 3 months (90 days) for these follow-ups and she apologized and reiterated that February 4th was the first available for periodontal maintenance but felt the need to add they were available to do the additional $2,500 worth of work within weeks. I don’t understand how they are unable to schedule the needed follow-ups months out for a treatment plan they started but are able to offer appointments for un-related additional work sooner. Also, since they are unable to complete the 3 additional follow-ups on the schedule they told me I needed to stick with it kind of defeats the point of me purchasing a plan that included said treatments. I was pretty irked by the time I left and ended up reaching out to a few other dental practices to see if someone else could pick-up where Forest Family dropped the ball but essentially I would have to re-start with new x-rays, exam, and potentially re-do the gum therapy I just had done at Forest Family. I left spending $429 on what was done that day and $600 on the Perio plan they offer through Kleer.

Everything was clean and nice. The person who led me in to the chair and set me up was nice and courteous. The dental hygienist, Marcie, was very nice and professional. I’m no tooth doctor but her cleaning on me felt very thorough. She even took a bit of time to answer my questions and was very complimentary about my teeth. It definitely made my day. The receptionist was also very nice. Been coming here for years and it’s always a great experience.

Friendly and knowledgeable staff make you feel at home, they give you all options for any repairs. Very flexible and explains all financial details until you are happy. Very well organized. Makes going to the dentist painless!

The staff was friendly and allowed me to take care of my child amd arranged his ride to school. I felt comfortable walking around the office. Thank you for providing a welcoming environment.

Only one suggestion is to have paper towel near by in case of water dripped during cleaning.

Dr Disela is the best. He is gentle, caring and talented I feel so safe. I previously was terrified by going to the dentist. I was so comfortable I nearly fell asleep while my teeth were being cleaned. What a relief to have a talented and caring team at Forrest Dentistry.

These folks are so much better than the dentists I have seen over the past 25 years. They listen to you and they don’t hurt you. Their insurance billing is amazing. The dental assistants are gentle and skilled. The dentists work fast and make your teeth fit. And if there is ever an issue, they will fix it.

Everyone we interacted with at Forest Family Dental was warm, welcoming and professional. My son had just had a bad experience at another dentist and we were so happy we switched to Forest Family. They provide a great atmosphere where kids feel taken care of and at ease.

Friendly, prompt, efficient service! Was a great experience overall. They are knowledgeable in all things dental, and competent in using their technology & devices to make their appointments go as easily and smoothly as possible. I was very impressed. I also really like that it’s a local family practice, which I like to support if possible. I had never been there before yesterday, but I’ll certainly continue seeing Forest Family Dentistry in the future!

The visit was great!!!
They were very gentle and pretty much pain free :)

This was my first experience with Forest Family Dentistry: it was the best experience I could imagine. Everyone was pleasant, kind and attentive, and made me feel safe and welcome. The entire process moved apace and never left me waiting. I was pleasantly surprised that the dentist herself did my cleaning.
Highly recommended.